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BUSINESS FOUNDATION

Case 1 Marks-16

This past winter, just days before Ray Goshorn and his wife were leaving for a trip to Cancun, Mexico, their

beloved bichon fries, Frosty, had surgery that required serious post-operative care. That put the Aurora,

Colorado, couple in a bind: Who would watch their 9-year-old pooch and give him the proper love and

medical attention while they were on vacation?

Goshorn turned to Camp Bow Wow, a Denver doggie day-care company. With a veterinary technician on

site, the outfit tended to Frosty’s needs-changing bandages, giving medicine, taking him in for checkups.

“When we picked him up, he was running around with all the puppies,” Goshorn says. “It was an incredibly

comforting feeling to know that Frosty was OK while we were away, especially in that kind of emergency

situation.”

Camp Bow Wow, the nation’s only franchised doggie day-care center, is much like a children’s nursery

where working parents drop off their tots. Pet owners leave their canines during the day or check them in

for overnight stays. In climate-controlled facilities, they romp with toys, run on exercise machines, and

swim in “paw pools.” Overnight campers are given their own beds to curl up on, rather than kennel-style

cages. “I wanted to have a comprehensive, safe, fun, place for dogs,” says Heidi Flammang, Camp Bow

Wow’s founder and CEO.

Questions:-

1. How would you describe Heidi Flammang’s approach to doing business?

2. In what ways is Camp Bow Wow’s business model creating more value for dog owners than its

competitors? How has Flammang altered her business model over time?

3. In what ways will Flammang’s business model and her use of franchising affect the profitability of her

company?

BUSINESS ENVIRONMENT

CASE 1

Q1) Imagine that you are in-charge of a major chemical plant, manufacturing points. At present, the

general awareness about the mandatory requirements for chemical industry is very low. Even if the

compliance record is maintained, it is not disclosed to all employees. (25 marks)

In a recent seminar of the company, many experts from industry associations like Confederation of

Indian Industries (CII), conducted the seminar. The dangers of non-compliance of ISO 14001 EMS

certification and Trade Sanctions, which are likely to increase, were discussed. Even the senior

managers were involved and a lot of serious discussions took place.

After a span of one month, the In-charge (i.e. you!) received a call from the top management, who

want you to find out more about the ISO Certification. The management, wants to help you, with the

help of other employees to list the critical aspects that have potential environmental impact.

You may be feeling that you have only some vague ideas about air pollution in paint industry

and water pollution, due to paint manufacture. You may also recall the newspaper clipping on

internationalization of paint manufacturing practices, which states the following points:

i) What are the activities that are critical to the company’s environmental management

certification?

ii) List the activities which have potential environmental impacts in a pint industry.

iii) List the legal requirements.

iv) Is there a trade related issue involved in this case

v) Explain, how your company can prepare itself towards certification.

Corporate Information Technology

N.B.: 1)Attempt any sixteen questions

2)All questions carries equal marks.

1. What are the characteristics of a technologically enabled

organization?

2. How does an Organization acquire & disseminal

knowledge?

3. Why do you suppose inquiry – only applications were

developed instead of fully on lines system?

4. What kind of technology is least flexible? Most flexible?

5. How does strategic planning differ between a firm that

offers services & one that manufacturers a product? Is

there a difference in the impact of technology on strategy

in any two types of firms?

6. What kind of business activities

SUBJECT : CORPORATE I.T. MANAGEMENT

Total Marks : 80

Time : 3 Hours

Note: 1. ALL Questions are compulsory.

2. ALL Questions carry equal marks.

3. Use writing material blue /black pen

4. Draw the sketches and diagram wherever required.

Q1. a) Describe various information systems and their evolution, Explain briefly different types of

databases and DBMS Languages

b) What is computer hardware? Explain it and give the evolution of computer hierarchy.

c) What are the different types of information systems? Explain each briefly.

Q2) a) What are difference between system software and application software? Explain the

function

of operating system and give their different types

b) What do you understand by electronic commerce? Give its scope, benefits, and limitation

c)Describe various information systems and their evolution, and categorize specific systems

you observe.

Q3) a) Describe the Worl

CORPORATE LAW

N.B.: 1 Attempt any Twelve Questions

2) Last two Questions are compulsory

Q.1. In the following statements only one is correct statement. Explain Briefly?

(5 Marks)

i) An invitation to negotiate is a good offer.

ii) A quasi-contract is not a contract at all.

iii) An agreement to agree is a valid contract.

Q.2. A ship-owner agreed to carry to cargo of sugar belonging to A from Constanza to Busrah. He knew

that there was a sugar market in Busrah and that A was a sugar merchant, but did not know that he

intended to sell the cargo, immediately on its arrival. Owning to Shipment’s default, the voyage was

delayed and sugar fetched a lower price than it would have done had it arrived on time. A claimed

compensation for the full loss suffered by him because of the delay. Give your decision. Explain

Briefly? (5 Marks)

FINANCIAL MANAGEMENT

N.B.: 1) Attempt any Four Questions

2) All questions carries equal marks.

(A). (1).Mr. Nimish holds the following portfolio. (10 marks)

Share Beta Investment

Alpha 0.9 Rs.12, 00,000

Beta 1.5 Rs. 3, 50,000

Carrot 1.0 Rs. 1, 00,000

What is the expected rate of return on his portfolio, if the risk rate is 7 per cent and the

expected return on the market portfolio is 16 per cent?

(A). (2). A share is selling for Rs.60 on which a dividend of Rs.4 per share is expected at the end

of the year. The expected market price after dividend declaration is to be Rs.70. Compute the

following: - (10 marks)

(i) The return on investment ® in shares.

(ii) Dividend yield

(iii) Capital Gain Yield

(B) DIC Ltd. provides the following

Financial & Cost Accounting

Page 1 Out of 1

1. Differentiate between idle cost and standard cost?

2. What is a trial balance? Explain its objective.

3. Distinguish between Accrual basis of accounting and cash basis of accounting.

4. Standard costing is a valuable aid to management discuss. State in brief limitation of

standard costing?

5. Define Budgetary Control and explain the pre-requisites for its successful introduction and

implementation?

6. How the total cost, variable cost and marginal cost differ

SUBJECT : General Management

Total Marks : 80

N.B. : 1) All questions are compulsory

2) All questions carry equal marks.

1. What is Input & Output model?

2. Describe some major kinds of strategies/policies & the hierarchy of strategies?

3. What do you mean by reengineering organization & Explain key aspects?

4. What is departmentation & Types of departmentati

SUBJECT : NETWORK MANAGEMENT

Marks : 80

CASE STUDY : 1

The Engineering Department of 12 persons in a small corporation in on a regular 10 Base T Ethernet

Lan Hub with 16 ports. The busy group started complaining because of the slow network

performance. The network was operating at 50% utilization, whereas 30% utilization is acceptable. If

you are the Information Technology Engineer of the corporation and have to resolve the problem

technically.

Question :

1) Describe four choices for resolving the problem maintaining the lan as Ethernet Lan.

2) State the advantages of each approach.

3) State the disadvantages of each approach.

4) Give reasoning about the choice you would prefer.

Subject: Network Management

MARKS: 80

Section A

1. (i) List the five key differences between TCP reference model and OSI reference model. (2)

(ii) Write the similarities and differences between packet and cell switching. (2)

(iii) Why is the data link layer in a LAN subdivided into Logical Link Control (LLC) and Medium Access

Control (MAC) sub-layers ? (2)

(iv) List the characteristics of broadband coaxial cable. (2)

(v) Differentiate between virtual circuit and datagram’s. (2)

(vi) The maximum payload of TCP segment is 62 1/2,2 1/212 1/2 bytes. Why ? (3)

(vii) What are sliding window protocols ? Explain one-bit sliding window protocol with an appropriate

diagram. (2)

2. (i) Name all the basic network topologies and describe advantages of each. Draw proper diagram tor each

topology. (2)

(ii) Explain the following terms : (2)

(a) Bandwidth

(b) Channel capacity

(d) Quality of Service (QoS)

(e) Full-Duplex Transmission

(iii) What is the basic purpose of MAC layer pro

SUBJECT: OPERATIONS MANAGEMENT

COURSE : Total Marks : 80

NB.1) All questions carry equal marks.

2) All questions are compulsory.

3} read questions carefully.

4} Figures to the right indicate full marks.

Q1) Explain the concept Six Sigma. Bring out the significance of Six Sigma in Quality

Management? (10 Marks)

Q2) Define Project Management and explain its nature and features? (10 Marks)

Q3) What is Process Analysis? Explain the steps in Manufacturing Process Selection

and Design? (10Marks)

Q4) Enumerate and explain the Theory of Constraints? (10 Marks)

Q5) Write short notes (any two) (10 Marks)

a) Inventory Control

b) Operations Scheduling

c) Aggregate Sales and Operations Planning

PERSONNAL MANAGEMENT

Page 1 Out of 1

Total Marks : 80

Instructions: Candidates should read carefully the instructions printed on the question paper and on

the cover of the answer book, which is provided for their use.

NB: Answer to each question must be started on a fresh page.

1. Psychological test as selection criteria can at best be a support to the interview process. Please

evaluate. (15 Marks)

2. Retention of employees in the organization starts with a structured and effective induction

program.Please comment. (15 Marks)

3. If you have to hire an HR Manager for your firm,what competencies would you look for?

Please answer in terms of your understanding of the HR function. (15 Marks)

4. Designing an attractive motivational strategy is the key to making of a high performance driven

organization. (15 Marks)

5. Briefly explain (Any two):

a) Different type of employee appraisals and rating

b) Validity / reliability

c) Job analysis

d) Stress interview

QUANTITATIVE METHODS

CASE STUDY: 1

The bulbs manufactured by a company gave a mean life of 3000 hours with standard

deviation of 400 hours. If a bulb is selected at random, what is the probability it will

have a mean life less than 2000 hours?

Question:

1) Calculate the probability.

2) In what situation does one need probability theory?

3) Define the concept of sample space, sample points and events in context of

probability theory.

4) What is the difference between objective and subjective probability?

CASE STUDY : 1

The Ahmedabad based Astral Poly Technik Ltd. is manufacturing and provider of chlorinated poly vinyal

chloride (CPVC) piping and plumbing systems. Mr Sandeep Engineer, its managing director reported a

strategic decision of manufacturing and marketing the ‘Blaze master’ fire sprinkler system under an

agreement with the $ 4 billion global speciality chemical company, Lubrizol, whose wholly-owned

subsididary Noveon Inc makes ‘Blazemaster’ for this purpose, Astral signed a licence agreement with

Noveon to manufacturing and market its fire sprinkler system under the brand name of ‘Blazemaster’ which

is a trade mark of Noveon. The company, in order to strengthen its business plans, had taken a strategic

decision to enter into a techno-financial joint venture with speciality process LLC of USA, which provided if

the required technical expertise for manufacturing CPVC pipes and fitting for home and industrial

applications. Astral was also going for an initial public offering to further its growth plans.

Q1) Explain the term strategic decision making?

Q2) Explain the process of decision making?

Q3) What is the basic thrust of strategic decision making?

Q4) Explain in detail the issues in strategic decision making?

CASE STUDY : 2

Assume these are two management stations – one SNMP based and the other Corba based. The SNMP

based manager does poll based fault management of a device by sending SNMP requests every 2

minutes. The Corba based NMS fault management is fully push based and the NMS receives a

notification when there is a fault. The size of the SNMP request and response PDUS is 150 bytes and

the size of a CORBA notification is about 400 bytes. During 1 hour these are 20 alarms.

Question:

1) Calculate the bandwidth used in both cases.

2) How do you differentiate between both the cases?

SUBJECT: QUALITY MANAGEMENT

(Answer Any 8)

Note : Attempt any 8 Questions

Q1) Describe how the golden rule does or does not influence each of the six concepts of TQM?

Q2) What is the best way to improve market share for a product or service?

Q3) Discuss the advantages of an empowered team?

Q4) Describe two ways to determine a superior process?

Q5) Why has e-Commerce grown so quickly?

Q6) Briefly describe the purpose of an ISO 9000 quality system?

Q7) Why are the product evaluation standards in the development stage?

Q8) What is the overall aim of the EMS Standard?

Q9) Write a warning label or operating instructions for the following products? (Any 4).

a) Cars

b) Fireworks

c) Swimming Pool

d) Power saw

e) In-Line Skates

Q10) State various techniques to sustain continuous improvement?

SUBJECT : QUALITY STANDARDS AND POLICY

Total Marks : 80

Q.1) The mean value of the modulus of rupture of a large number of test specimens of green Sitka

spruce has been found to be 5,600 Ib/in2.

a) If the standard deviation is 840 Ib/in2 & the distribution is approximately normal, the modulus of

rupture will fall between 5,000 & 6,200 for what percentage of the specimens?

b) For what percentage will it be above 4,000?

c) Below 3,500? (5 Marks)

Q.2) a) How many different hands of a 13-card might you have out of standard deck of 52 playing

cards?

b) What is the probability of a 13-card hand containing all four aces?

c) What is the probability of a 13-card hand without an ace, king, queen, or jack?

d) What is the probability of a 13-card hand containing one or more aces? (5 Marks)

Q.3) An acceptance plan calls for the inspection of a sample of 75 articles out of a lot of 1,500. If there

are no nonconforming articles in the sample, the lot is accepted; with 7 or more, it is rejected. If a

lot 5% nonconforming is submitted, what is the probability that it will be rejected? Solve using the

poisson distribution as an app (5 Marks)

Q.4) Random Samples of 100 items are drawn from a continuous process that is known to produce

20% nonconforming items. Determine the probability of finding exactly 15 nonconforming items

in a sample:

a) Using the exact binomial distribution.

b) Using the normal approximation to the binomial.

c) Using the poisson approximation to the binomial.

d) Comment on the relative accuracy of the approximations.

SUBJECT : SIX SIGMA QUALITY STANDARDS

Total Marks: 80

Q.1) Explain the hyped six sigma? (10 Marks)

Q.2) Explain the benefits of ultimate Six Sigma. (10 Marks)

Q.3) Explain hyped Six Sigma weakness area by area. (10 Marks)

Q.4) Which are the infrastructure to capture maximum customer vality? (10 Marks)

Q.5) Explain 10 steps process in constructing & Empowerment infrastructure? (10 Marks)

Q.6) Types of majorment? (10 Marks)

Q.7) Explain Design Quality Liliability? (10 Marks)

Q.8) Explain the Escalating important of Supply Chain Management?

SUBJECT : INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Attempt all questions

All questions carry equal marks.(10 marks)

1. What is International human resource management? Explain nature of

international human resource management.

2. Explain role of multiculturalism in international human resource management.

3. Explain significance of HRM in cross-border mergers & acquisitions.

4. Explain Strategic HRM.

5. What is staffing of international business?

6. What is international compensation management

SUB : BUSINESS MANAGEMENT

N. B. : 1) Attempt any Four cases

2) All cases carry equal marks.

No : 1

REMAINS OF A DREAM

This is a tragic story, narrated in first person, of an entrepreneur who

became bankrupt for no fault of him, without producing anything, mostly

because of the irresponsible political and government environment. This case

study, documented by Bibek Debroy and P.D. Kaushik and published in Business

Today is reproduced here with permission.

In the 1980s, I worked as a chemical analyst for a transnational in

Germany, but kept thinking about shifting to India.

Opportunity knocked when I saw an advertisement by the Uttar Pradesh

government inviting NRI professionals to start a chemical unit in the newly

identified Basti Chemical Industrial Complex. I hail from Lucknow. Hence, this

was attractive. I inquired from the Indian High Commission and was told that

there is single window clearance for NRI investors. The brochure said several

things about the benefits – excise and sales tax holiday for five years,

uninterrupted power supply, low rate of interest on loans, and clearance of

application within 30 days.

QUESTIONS

1. Identify and analyse the environmental factors in this case.

2. Who were all responsible for this tragic end?

3. It is right on the part of the government and promotional agencies to

woo entrepreneurs by promising facilities and incentives which they are not

sure of being able to provide?

4. Should there be legislation to compensate entrepreneurs for the loss

suffered due to the irresponsibility of public agencies? What problems

are likely to be olved and created by such legislation?

5. What are the lessons of this case for an entrepreneur and government

and promotional agencies?

SUBJECT : BANKING MANAGEMENT

Total Marks : 80

N.B. : 1) Attempt any Four cases

2) All cases carries equal marks.

1) Import Export Business is enjoying various facilities. Give in brief information about it.

2) What is the role of Reserve Bank of India in exchange control? Write with special reference to

Import – Export.

3) What do you know about Exim Bank? How it is encouraging import-export trade?

4) Human Resources with technical support has changed the Banking scenario. Give your

comments.

5) Development of human resources is the challenge before banking industry. Express your views

with special reference to India.

6) Customer expectations are very high in Banking Industry. Give your comments.

7) Pricing strategy is controlled by external factors as well as RBI. Please define it.

SUBJECT:-BANKING MANAGEMENT

Total Marks—80

Q.1) The exchange rate and forward rate of rupee against US dollar on 3rd November, 2008 is given below:

(20 marks)

Spot rate 1 US dollar Rs 45.36

One month forward 3.72%

Three months forward 3.27%

Six months forward 2.76%

Twelve months forward 2.26%

Calculate the forward rate, forward premium rate and swap rate from the given data.

Q.2) In May beginning you decide that shares in X Ltd. will rise over the next month or so. The current price

is Rs 100 and you hope that the shares will be at Rs. 150 by the end of July. Give your comments if the

Option is traded and if the option is not traded. Make assumptions.

(